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TrustedID
Great for Families & Free 14 Day Trial
Competitive $1 Million ID Theft Insurance
TrustedID Ratings
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Protection
Overall Protection of your ID
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Price
How Well Are They Priced
$14.99 – $27.99 -
Member Services
Customer Care & Support
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Recovery Package
ID Theft Coverage
$1 Million -
Additional Services
Credit Reports, Anti-Virus, and More
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Awards & Accolades
Achievements & Recognition
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Customer Experience
What Real Customers Think
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Expert Review
What Our Experts Think
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Number of Reviews
netsitereview.com user reviews
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This Review is maintained by ASR Staff
Review Last Updated :
TrustedID Review
TrustedID offers identity protection, credit monitoring and privacy reputation management products that safeguard individuals, families and companies. Thier comprehensive suite of identity theft protection reviews and monitors members’ credit, gives alerts when their identity is at risk, offers security in their $1 million insurance, and they allow access to their protection specialists. They offer data breach response solutions for businesses, as well.
In 2013 TrustedID was acquired by Equifax and became part of Equifax Personal Solutions, the company’s direct-to-consumer business unit offering identity theft protection services.
What We Like 
We like the flat-fee family plan that covers all members of a household including children and the elderly (who are a high risk for identity theft). If you have a large household, this is a great plan for you as many other identity theft protection services will charge an extra fee for each member added to your plan (if they let you add at all).
We also like two particular services that TrustedID provides:
- With their reputation management services, TrustedID will alert members if content on the Internet could create negative consequences for them in the future.
- With their opt out services, consumers can opt out of junk and direct mailers, while a 2011 mobile app makes it possible to opt out of advertising mail by taking a picture of the front of the mail, as well.
Their free service when partnered with companies like Dell comes bundled with certain sold computers. And those customers are able to upgrade if they want. Additionally TrustedID is a Suze Orman, celebrity financial advisor, trusted and promoted brand and has an exclusive relationship with AARP. And finally, we like that TrustedID acquired reputable companies Unsubscribe, Reppler and Catalog Choice in the last decade.
What We Don’t Like 
TrustedID, Inc is not BBB Accredited.
We aren’t thrilled with the online customer reviews, which are less than glowing as there are countless accounts of bad customer service and erroneous credit card charges.
While TrustedID tracks and monitors members’ personal information like name, social security and credit card numbers, addresses, phone numbers and email addresses, they don’t monitor public and criminal records or look for unauthorized loans taken out in their customers’ names.
The Bottom Line
With an excellent family plan, Facebook privacy monitor, free 14-day trial and stellar business services, TrustedID seems to be a solid plan at a reasonable price. They check black market websites where people buy and trade people’s information. However, there are a few downsides. TrustedID doesn’t look for unauthorized loans taken out in your name, public records or criminal records and there are an uncomfortable amount of unhappy online customer reviews.
Click here to see TrustedID’s plans and pricing and to enroll.
Latest TrustedID Reviews on netsitereview.com
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Mik’s review of TrustedID
429 people found this review helpful!
I have never had customer service like this. I received a text saying there was an alert on my account and that I had to call the number 1-888-548-7878 (“TrustedID detected activity needing your attention”).
I called the number and was on hold for 8 minutes. I explained what happened and she said they had a team that specialized in these issues and forwarded me to that group. I waited 18 minutes and was told I needed to call TrustedID. When I explained several times that I had called TrustedID and after she insisted that I needed to call them, I asked for a manager (Jen JXC246). At each point in the conversation, I was asked for various things that would identify me like my SSN, address, etc. When I got to Jen, she was very impatient and clearly not a people person. She became frustrated and kept asking for my address, insisting that the address I haven’t lived in for over 5 years is my correct address.
After all that, she tells me that the reason I received a credit alert was because I have a balance on my credit card. Why would that trigger an alert? She said, “because you have TrustedID” (and stopped there, as if that’s all she needed to say. WHY WOULD I GET AN ALERT FOR ONE OF MY CREDIT CARDS JUST BECAUSE I HAVE A BALANCE. She kept saying “Because you have TrustedID.” She also then said it was because I have a phone number on my account as if the reason I have an alert was because I was foolish enough to provide a phone number to my account. The phone number is the contact method NOT the reason the system sent out an alert. I still have no idea why I received an alert for one credit card that has a balance but none of the other ones, all of which are changing balances in the exact same way as the card she referenced. I don’t think this is what the alert was really about. I think she just found something that she thought would get me off the phone.
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Michael W.’s review of TrustedID
376 people found this review helpful!
I mistakenly signed up for Trusted ID. I do not have an account number, sign on or password. I am trying to cancel my protection plan because I wasn’t aware I was purchasing it. I have repeatedly tried to call them but put on hold for 45 minutes when I gave up. I am currently on hold again. I have emailed them on more than one occasion and all I got was a Case number. I tried Live Chat but again, never got through. How hard is it just to cancel a plan that I didn’t know I had. I wouldn’t use this company to protect my dog house let alone my personal information. You need to be able to communicate with the company you are doing business. Terrible way to do business.