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Solus
Limited Plan Selection
Sub-par $25,000 Identity Theft Insurance
Solus Ratings
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Protection
Overall Protection of your ID
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Price
How Well Are They Priced
$14.86/mo -
Member Services
Customer Care & Support
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Recovery Package
ID Theft Coverage
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Additional Services
Credit Reports, Anti-Virus, and More
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Awards & Accolades
Achievements & Recognition
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Customer Experience
What Real Customers Think
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Expert Review
What Our Experts Think
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This Review is maintained by ASR Staff
Review Last Updated :
Solus Review
Solus Identity Theft Protection claims to offer comprehensive protection from identity theft which includes prevention, detection and restoration. They remind customers that identity theft is the fastest growing crime in America today and provide education and free resources for victims. Other services include credit monitoring, restoration services, legal and emotional care, financial reimbursement and member services.
What We like 
Solus has an A+ rating with the BBB and have a clean record with no complaints filed in the past 3 years.
Solus provides an abundance of useful information for anyone researching identity theft protection. Their website features a blog, articles and videos, FAQs, free resources and a list of helpful agencies. Solus provides value to people besides just their customers.
They offer legal and emotional care which is often an overlooked damage caused by ID fraud. This is offered to primary family members and includes 24/7 access to counselors, up to 3 in-person sessions to help with trauma and a cash advance if traveling.
What we don’t like 
Solus only has one tier of protection plan. It’s “Platinum” service can be purchased with a fee of $169 per year, $359 for three years or $9.99 per month with a $59 enrollment fee. When we look at monthly costs for all three pricing options ($14.86/mo, $14.08/mo, $9.97/mo), there’s not much to get excited about. Especially when considering the lack of some critical monitoring features.
Additionally, there is no refund option if you would like to cancel after 30 days. And if you want to cancel the monthly payments, you must request a cancellation at least 5 days before the end of the month. Solus doesn’t provide enough guarantees with their service to be this strict on refunds. Furthermore, you’re not eligible for a full refund if you cancel within 30 days. No refund is offered for the monthly installment plan and only partial refunds are given for the one time fees. Solus does offer a full refund if requested within 3 days of starting the service.
The Solus recovery guarantee of $25K falls far below most competitors who offer up to $1 million. The protection offered is also more basic than comprehensive. They don’t offer services like personal record and dark web monitoring or protection for children. It’s also disappointing that Solus doesn’t offer any tiers of protection. By offering just one type of plan, they fail to meet the specific needs of different customers.
The Bottom Line
Solus offers a ton of great info about how identity theft works and how to reduce vulnerability but there isn’t a lot of guarantees about the effectiveness of their service. Furthermore, the lack of advanced monitoring and a meager $25K guarantee means their service falls short of competitors. There are no complaints filed to the BBB but this is likely due to a small number of customers. Solus protection is offered at a similar price point to low tier competitor packages without matching the assistance. Unless emotional care is more of a priority than comprehensive protection, look elsewhere for identity theft prevention and restoration.