BB&T Identity Theft Protection Review

BB&T is a financial services companies that has more than $180 billion in assets, and serves customers in 12 states with loans, securities, asset management and insurance. While they don’t offer paid identity theft plans, they do offer information about how to protect yourself as well as resources to call if you’re a customer and suspect you’ve become a victim.

What We Like

Banks end up losing a lot of money due to fraud, between man-hours, reimbursements and security upgrades. They have every incentive to ensure their customers do not wind up on the losing end.

Hackers are extremely clever, and no one knows this better than the people who have to deal with them on a daily basis. The information they provide is straight-forward, easy to understand and actionable. It gives clear steps for what you should do if you get a call from BB&T, so you don’t fall prey to a telephone scandal.

What We Don’t Like

The company makes no promises in terms of helping their customers with identity theft, nor do they provide any advanced protection. Their information does not appear to be updated on a regular basis, making much of their advice generic. In fact, they don’t really acknowledge very much about how complex networks are a breeding ground for fraud, and their website in general seems somewhat old-fashioned.

Also, they direct you to other companies for more information about identity theft, and they don’t recommend buying additional protection either. Presumably, they have algorithms to catch fraud for their customers, but that isn’t enough to count on either before or after you’ve been affected. In the end, BB&T is really just a financial institution without clear ties to advanced knowledge of identity theft.

Bottom Line

If you’re planning to do the work yourself when it comes to identity theft, you can use their information and resources as a launching point. However, there are more thorough guidelines out there on company’s websites that specialize in identity theft protection. Call them to ask more questions about what specifically you should know about doing business with their company when it comes to identity theft. If they can’t give you information about how exactly your data stays safe, you may want to take that into consideration when banking with them. We would recommend getting more protection through another company if you want to fend off identity theft.